How long does it take for a dress to be made?
Our dresses and separates are made-to-order and takes 6-10 weeks . We recommend ordering your wedding dress 4-6 months before your wedding date to allow time for alterations.
How long does it take for accessories be made?
Our hair accessories , veils and jewelry made to order and takes 1-4 weeks to complete .
We are able to accept rush orders , You will be able to choose rush order option in drop down menu.
Due to the variation of computer monitors, we suggest to ask for swatches if you are attempting to match any of our pieces to another skirt, top, dress or accessories or would like to touch materials before placing order .
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.
We accept Paypal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
You are not required to have a PayPal account to place the order , you can use your credit card. Although if you already have a PayPal account you may use it.
We ship once a week, typically on Wednesdays and Fridays. It is recommended that you order accessories and veils at least 1.5-2 months prior and dresses 4-6 months prior to your wear date to allow possible for alterations after arrival.
You will get an email notification when your item has shipped, and the tracking number will be added to your purchase information.
We ship attire and veil via DHL. Shipping takes 2-5 business days worldwide . Pls leave Your full information including contact (phone number) for delivery in the note section .
We use priority air mail via post to ship swatches, also priority registered airmail for accessories under 150 Eur value . You are able to upgrade shipping to DHL for these too. Accessories over 150 Eur value will be shipped expedited by default .
* If Your order is time sensitive please consider Express shipping with DHL .Otherwise it is Your risk of not arriving in time and it does not entitle to a refund or the right to return the item. Only Express shipping could be guaranteed for a certain date and will refund the shipping cost only if it does not arrive on the scheduled delivery date.
CUSTOM DUTIES / TAXESInternational shipments (outside EU) are subject to their country customs fees. Please contact us if you need more information.
Any holds by customs and import charges incurred on receipt of parcel are entirely the responsibility of the customer.
RETURNS AND REFUNDS
Due to the nature of made-to-order production, we are unable to accept returns or exchanges of our accessories and attire collections. Please note patterns will be customised for your provided measurements and cut special for your dress , we do not keep stock . All dresses are hand made once order is received, therefore, everything is considered custom made .
Pls note it's buyer responsibility to provide correct measurements , we gladly to help take it correct, pls feel free to contact if have any question. If You think there is changes in measurements within production, pls let as know with note " URGENT " no later than 4 weeks after order is placed . Small alterations may be required locally for perfect fit once your garment is received.
We do however offer free alterations if there is any mistake from our part. You must contact us within 72 hours of receiving with provided photo proof to eligible for fix. This deadline cannot be extended.
In case if provided un correct measurements , buyer is responsible to cover alteration fee which depending on required corrections , also shipping back fee.
If for whatever reason you'd like to cancel your order before it was shipped, we can offer you 50% refund. The rest is charged for labor and materials. We do not offer refunds if your order marked as shipped .