Policies

PRODUCTION

Our pieces are made in our studio especially for You exclusively just of finest material and attention to the details . Any creation is unique due to the handmade nature so items can vary slightly from piece to piece while keeping their own Most pieces are made to order and may take up to 2-4 weeks to complete.  

The turnaround time is our best estimate and does not include shipping times. We highly recommend ordering your piece(s) sooner rather than later to ensure that you will receive in plenty of time.

 

RUSH ORDERS

Mostly rush orders could be accommodated with 10% additional fee . If Your order is time sensitive pls contact us contact  prior placing order with the event date and Your location to make delivery on time , just  to make sure we have room in our schedule to meet your deadline.

 

PAYMENT

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments  through PayPal.

 

We accept Paypal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

You are not required to have a PayPal account to place the order , you can use your credit card. Although if you already have a PayPal account you may use it.

 

SHIPPING

We ship worldwide via post (priority registered air mail) and express DHL . You'll be able to choose shipping way during checkout .

Please note time period is estimate and does not include production time.  

Priority registered airmail includes a trace number and signature on delivery. Estimates :

- Europe : 1-2 week .
- United States : 2-3 weeks.
- Canada : 2-4 weeks.
- Australia : 2 - 4 weeks.
- Rest of the world : 2-4 weeks .

* If Your order is time sensitive please consider Express shipping with DHL .Otherwise it is Your risk of not arriving in time and it does not entitle to a refund or the right to return the item. Only Express shipping could be guaranteed for a certain date and will refund the shipping cost only if it does not arrive on the scheduled delivery date.

Express shipping will be shipped via DHL with trace number , insurance and signature on delivery . Contact (phone) number is required for delivery.
- Europe : 1-3 business days.
- United States : 2-5 business days.
- Canada : 3-5 business days .
- Australia : 3-5 business days .
- Rest of the world : 2-5 business days .

 

CUSTOM DUTIES / TAXES 

International shipments (outside EU) are subject to their country customs fees. Please estimate possibly fees ahead before placing order - contact Your own country customs agency for more information or check for estimates .:
http://www.dutycalculator.com/

Any holds by customs and import charges incurred on receipt of parcel are entirely the responsibility of the customer.

 

RETURNS AND REFUNDS

All our products are handcrafted and made to order. Therefore all sales are final and we do not offer refund or returns . Please choose Your item carefully before purchasing as each piece are created special for You and we do not create pieces as "samples to try" .
Due to this we are unable to accommodate returns. Please feel free to ask as many questions You need or request pearl / crystal samples .

In case if is any problems with Your order please contact us immediately after receiving to see how we can help You.
We will gladly offer a replacement if an item is faulty or damaged in transit.

* Restocking fees may apply in certain cases.

 

- ORDER CANCELATION

Pls carefully look at current production time frame listed in front page . To cancel placed order for full refund is only possible within 48 hours , otherwise Your order will be started proceed. 
Full refund minus 5% if cancelled within 2-7 days .
Full refund minus 10% if cancelled after 7 days passed. 
No refund for custom orders after 48 hours passed.

 

WHOLESALE

We are currently accepting retailers .  If You are interested in carrying our  products, please feel free to contact us contact   . We look forward to hearing from You!