How long does it take for a dress to be made?
Our dresses and separates are made-to-order and takes 2.5-3 months. We recommend ordering your wedding gown 4-6 months before your wedding date to allow time for alterations.
How long does it take for accessories be made?
Our hair accessories , veils and jewelry made to order and takes 2-6 weeks to complete .
Limited rush orders could be accommodated with 15-20 % additional fee . If your order is time sensitive pls contact us prior placing order with the event date and your location to see if we have room in our schedule to meet your deadline.
Due to the variation of computer monitors, we strongly recommend ordering a swatch if you are attempting to match any of our pieces to another skirt, top, dress or accessories . We offer swatches , also crystals and pearls samples, just contact us .
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.
We accept Paypal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
You are not required to have a PayPal account to place the order , you can use your credit card. Although if you already have a PayPal account you may use it.
We ship once a week, typically on Wednesdays and Fridays. It is recommended that you order accessories and veils at least 1.5-2 months prior and dresses 4-6 months prior to your wear date to allow possible for alterations after arrival. If your order is time sensitive pls contact us prior placing order.
You will get an email notification when your item has shipped, and the tracking number will be added to your purchase information.
We ship with expedited DHL , except swatches and accessories under 150 Eur . Shipping takes 1-5 business days worldwide . Pls leave Your full information including contact (phone number) for delivery in the note section . Estimates via DHL :
- Europe : 1-3 business days.
- United States : 2-5 business days.
- Canada : 3-5 business days .
- Australia : 3-5 business days .
- Rest of the world : 2-5 business days .
We use priority air mail via post to ship swatches, also priority registered airmail for accessories under 150 Eur value . You are able to upgrade shipping to DHL for these too. Accessories over 150 Eur value will be shipped expedited by default . Estimates via post
- Europe : 1-2 week .
- United States : 2-3 weeks.
- Canada : 3-4 weeks.
- Australia : 3 - 4 weeks.
- Rest of the world : 2-6 weeks .
* If Your order is time sensitive please consider Express shipping with DHL .Otherwise it is Your risk of not arriving in time and it does not entitle to a refund or the right to return the item. Only Express shipping could be guaranteed for a certain date and will refund the shipping cost only if it does not arrive on the scheduled delivery date.
CUSTOM DUTIES / TAXESInternational shipments (outside EU) are subject to their country customs fees. Please contact us if you need more information.
Any holds by customs and import charges incurred on receipt of parcel are entirely the responsibility of the customer.
RETURNS AND REFUNDS
Due to the nature of made-to-order production, we are unable to accept returns or exchanges of our accessories and attire collections. Please note that even if you ordered for a standard size, we will still make cut fabrics special for your dress , we do not keep stock . All dresses are hand made once order is received, therefore, everything is considered custom made .
Pls note it's buyer responsibility to choose correct size or provide correct measurements , we gladly to help take it correct, pls feel free to contact if have any question. Alterations may be required locally for perfect fit once your garment is received.
We do however offer free alterations if there is any mistake from our part . You must contact us within 72 hours of receiving with provided photo proof to eligible for fix. Our experienced team is happy to offer tips and suggestions to help make your dress match your vision. In case if provided un correct measurements / purchased wrong size , buyer is responsible to cover alteration fee which depending on required corrections , also shipping back fee.
If for whatever reason you'd like to cancel your order before it was shipped, we can offer you 50% refund. The rest is charged for labor and materials. We do not offer refunds if your order marked as shipped .